Don’t know if you caught the full story. My iMac was displaying bold blue text in red and bold red text in blue. Regular blue text was showing up blue and regular red text was red — as one would expect. But, the bold was reversed. Red for Blue and Blue for Red.
I didn’t even call Microsoft on the issue. After twenty some years they have trained me well to expect nothing in the way of support.
Apple has these wonderful commercials that make them sound so bright and cheerful and willing to help. I expect they might be — unless you call about an issue with Boot Camp and the functioning of Windows in the Boot Camp environment.
I had the wonderful experience of trying to get support from Apple Care on this red to blue and blue to red issue.
Lord, the minute you mention the dreaded words “WinXP” they stop listening. “Not our problem.” Just because it doesn’t happen on any other machine in the universe than the Mac running Boot Camp does not seem to phase them. Just because it is only happening on the piece of hardware I purchased with the wonderful apple logo does not phase them.
Their only suggest was to delete the partition and reinstall Boot Camp and WinXP from scratch. All data gone, all programs gone. And this was of course just a way to trouble-shoot the problem. Not a promised defined solution. Not a “hey sorry dude, we know it’s a bitch to do it. But everyone that has this problem finds the only solution is to delete the partition and start over.” No it was “hey, it’s not a problem. If you insist on making us give you any kind of help on this issue the only thing we can think of is to have you delete the WinXP and start again.”
A little harsh dude (or dudette depending on which support call I am referring to).
Fortunately before doing this I gave one more try at something else. I reinstalled my video drivers.
First I did a repair using my Leopard disk. Then I went to the amd.com website http://ati.amd.com/support/drivers/mac/bootcamp-xp.html and installed the drivers there.
The trick here is that when you go to the general driver page http://ati.amd.com/support/driver.html you need to scroll down in the OS selection box to notice an option for Apple Boot Camp WinXP. I use iMac and it fixed it for me. Don’t know if it will work for others or not. But this is very well worth the effort before deleting the partition and reinstalling Windows. Especially since that is only a trouble-shooting test.
I call myself a Zebra. Apple loves their animal names for the OS. So I figure Zebra is a good name for the idiots such as myself that want to make serious use of Windows on the iMac. I would consider switching to 100% Leopard if I could. But there are many applications I use that simply do not exist in Mac osX. Even if I wanted to shell out the thousands of dollars to buy new Mac versions of the software, the mac version does not exist — period.
Hence, I have to function as a Zebra. Some of my work in Leopard, some of my work in WinXP.
I’m not saying that Apple Care should be responsible for all my Windows issues. Would be nice if someone was because Microsoft has demonstrated no ability in that area. I don’t expect Apple Care to handle much of anything other than hardware issues. And for me, I consider drivers to be part of the hardware. The hardware manufacture is responsible for drivers that run their devices.
Now if Apple supplied an empty box which I would fill myself with odd bits of hardware purchased off the internet then I expect that I would need to bug the individual hardware dudes for support. But, since they assemble all the pieces and sell me a fully loaded box, I kinda expect some support when the hardware and drivers go whacky. Well I can expect free beer to fall from the sky in 40 ounce bottles. That won’t happen either.
As I said, I didn’t even dare to dream that Microsoft would care or help. But I fell for the marketing and allowed myself to dream that with the iMac I was coming home after a long journey in the woods to a warm fire and the friendly support of folks that would care. Well, they do care. As long as I’m not a Zebra. Apple Care and Microsoft share one thing in common — neither of them will give much support to us black and white stripped freaks.